‘Will invite IndiGo staff for dinner’: Harsha Bhogle’s sarcastic dig at airline for ‘rude’ service

“One day I am going to invite people from IndiGo home for dinner and ask them to wait outside the door till the table is laid and the food is cooked,” Bhogle tweeted.

One day I am going to invite people from @IndiGo6E home for dinner and ask them to wait outside the door till the table is laid and the food is cooked. #Rude. Always #IndigoFirstPassengerLast

— Harsha Bhogle (@bhogleharsha) March 23, 2025

Responding to Bhogle’s tweet, IndiGo acknowledged the inconvenience, attributing the delay to its team assisting wheelchair users while boarding. “Mr Bhogle, we truly appreciate you taking the time to speak with us and share your experience. We regret the brief wait you experienced due to our team assisting wheelchair users in boarding the flight. We appreciate your patience & understanding,” IndiGo posted.

The airline also attributed remote bay delays to ongoing vehicular and aircraft movement on the tarmac. “Remote bay boarding can sometimes take a little longer due to ongoing vehicular and aircraft movement on the tarmac.
Thank you for your support & we hope you had a pleasant flight! Looking forward to serving you again soon,” it added.

Remote bay boarding can sometimes take a little longer due to ongoing vehicular and aircraft movement on the tarmac. Thank you for your support & we hope you had a pleasant flight! Looking forward to serving you again soon. ~Team IndiGo 2/2

— IndiGo (@IndiGo6E) March 23, 2025

The post struck a chord with many users who echoed similar grievances about IndiGo’s services.

One user, sharing a photo of a congested tarmac coach belonging to IndiGo, remarked, “If possible, please pick them up in a bus similar to the one they provide for us at the airport… and make sure the air conditioning in the bus is not working properly!”

Another user, echoing the same sentiment, said, “It’s been more than a year that I haven’t flown by Indigo and I haven’t faced any harassment since.”

Adding weight to the criticism, Sachin Taparia, former MD of Aviall (now a subsidiary of Boeing) and CEO of LocalCircles, highlighted deeper systemic issues within the airline’s customer service.

Taparia pointed out that staff attitude, courteousness, and transparency at IndiGo need improvement. Citing a survey conducted over the past three years, he revealed that 46 per cent of respondents reported dissatisfaction with staff behaviour, while 33 percent flagged issues with timeliness.

Here is the passenger rating of @IndiGo6E @bhogleharsha

Staff attitude, courteousness and information transparency at @IndiGo6E all need work. Separately, India urgently needs a consumer regulator for airlines so @DGCAIndia can solely focus on safety and technical matters &… pic.twitter.com/jRNIuW5zi1

— Sachin Taparia (@sachintaparia) March 23, 2025

Bhogle’s tweet comes amidst a growing chorus of dissatisfaction with both IndiGo and Air India. Earlier this month, an 82-year-old Air India passenger was hospitalised after collapsing at Delhi International Airport, reportedly left without a wheelchair for nearly an hour.