Scene: The business section of a domestic flight. As the ‘fasten seatbelt’ sign comes on, a young woman begins to take out figurines of various gods and goddesses from her bag and arrange them around her. They fill her lap, her arms, her seat. As the aircraft begins to taxi down the runaway, the woman clutches her companion’s arm and begins to chant and does not stop till the flight is winging its way through the skies. An infrequent flier with a bad case of pre-flight jitters? On the contrary. If anything, the lady in question is used to flying high. Literally and figuratively. Asiaweek magazine places her among the 50 most powerful communicators in the continent. Last week her company, Balaji Telefilms, in its quarterly report, revealed an increase in net profit of 105 per cent. With three shows topping the cable and satellite television charts, her hold over the Indian market remains undiminished even as she seeks to conquer new markets abroad with her library of software. She is probably the most successful 27-year-old in the country. And yet, Ekta Kapoor does not appear to be in any mood to enjoy her success. When she is not chanting for divine protection she is reportedly slogging her butt off. Call her for an interview and her secretary stalls. Not today, not tomorrow, she needs a ‘good moment’ to mention it to Ekta, she says. The good moment never arrives and when you hear of Ms Kapoor’s arduous schedule you get a pretty good idea why. She has just finished a round of publicity interviews, she has begun shooting for her next film (the last one was just released but was booed out); she is in ‘creative’ meetings (the last one ended at 8 am). There are rumours of flare -ups and violent tantrums on the set. What is driving Ekta Kapoor so hard? To some extent Ekta Kapoor is a creation of her times. The sudden burgeoning of television into a multi-channel industry a decade ago was bound to result in a need for cheap, plentiful programming. If Ekta Kapoor did not exist, the industry would have had to invent her. For over the last few years, the superbrat has determinedly moulded and pummelled a whole assembly line of entertainment personnel into shape, with help from her mother, the daunting Shobha Kapoor. Her crews work round the clock, often moving from shift to shift without a break. Her attitude to employees — many of whom she appears to have plucked out of thin air — is feudal. When Ketaki Dave, the actress playing a popular part in Kyunki Saas Bhi Kabhi Bahu Thi walked out in a celebrated brush-up, Ekta was unfazed. ‘‘The day my serial starts depending on one person for its success, it’ll be an insult to me,’’ she said with what seemed like extreme arrogance at the time. Now her attitude and her sweatshop operation style seem merely an unassailable fact of the tacky, brassy world of the daily television soap. Her crew works round the clock, often moving from shift to shift, serial to serial, without a break. Her attitude to her employees — many of whom she appears to have plucked out of thin air — is said to be ‘feudal’ For her part there is little evidence that Ekta comprehends the ideological issues involved in her position. Given her unfettered access to the mind of middle-class India (she made 23 of the most viewed 50 shows in cable and satellite households in 2001 and still occupies 14 top slots in the Hindi market), her responsibility is indeed enormous. Yet her thoughts, when expressed, are confused and contradictory. She will appear liberal one moment when talking of Kkusum having ‘‘her own feelings, desires and aspirations which every woman can relate to’’ but will slip into conservative mode the next with her spiel that in a family ‘‘women have to be shown to be extra attentive and respective (sic).’’ She will talk about 90 per cent of India living in joint families and then claim her audience is nuclear families watching what ‘‘they don’t have.’’ She will talk of representing ‘real life’ and selling ‘‘dreams with spurts of reality’’ in the same breath; she will assert that ‘‘the story is king’’ and then describe how she changes storylines to suit audience reaction. Other instances of immaturity abound. Episodes of her shows these days blatantly promote her brother, Tusshar Kapoor, an upcoming film actor; she even once included a bitchy reference in one of her scripts to a television anchor who had dared to make fun of Master Kapoor. Her lifestyle is notoriously erratic — turning up for work in a pair of grey track pants at midday and watching edits past three in the morning — a fact that many such as actress Shweta Tiwari excuse on the grounds that ‘‘she’s a hard taskmaster and wants perfection. That’s why her serials are all hits.’’ People claim Ekta is a mass of nerves each time a new show of hers goes on air, despite her proven track record. And competition even in the slightest form is said to set her teeth on edge.