A survey has found that all mobile operators, both GSM and CDMA, fall short of service quality standards set by Trai, with more than 50 per cent of respondents reporting problems while making or receiving calls.According to the third National Mobile Users’ Satisfaction Survey 2003, carried out by Voice & Data-IDC, in the overall category, BPL was at the top with a satisfaction score of 79.8 per cent. Idea Cellular came ahead of Hutchison-Essar Joint Venture by 0.2 per cent to take the second position. Tata Teleservices is at the top in CDMA category followed by BSNL and Reliance Infocomm lay towards the bottom of the table with a score of 69.3 per cent in CDMA and 67.9 per cent in GSM services. On the billing part, MTNL topped the list.
