OnePlus users complain of dead motherboards: Here’s what we know so far

"We’re sorry to hear about some recent cases where the users are experiencing certain problems with their OnePlus 9 and 10 Pro regarding the motherboard of the device. Our customers' user experience really matters to us. While we're still investigating the cause, we want to assure you that we're committed to resolving this for affected users as quickly as possible. We know motherboard repairs can be costly, but we're working hard to make them more affordable. We ask that any customers that are affected by a similar issue to get in contact with Customer Service so we can help resolve the situation as soon as possible."

This is the second time OnePlus users are facing a hardware issue. (Express Photo)

Several OnePlus 9 and OnePlus 10 Pro are reportedly facing motherboard issues with their smartphones. The problem came to light after a user who goes by the name OnePlus Club on X (previously Twitter) shared screenshots from the OnePlus Community about users complaining about motherboard failure.

Some said that their device went dead after experiencing heating issues, some said their device suddenly went black or froze after which it did not switch on again. While most of the complaints were about the OnePlus 10 Pro, some said they were facing the same problem on the OnePlus 9, suggesting that the

motherboard issue may not be limited to a specific model.

Recently so many OnePlus 9 and 10 series users have reported that their device’s motherboard is getting dead and no support is being provided by OnePlus in this regard!

It’s really concerning that flagship users are facing these issues and they’re left with no solution, while… pic.twitter.com/sHrvHA9kDO

— OnePlus Club (@OnePlusClub) August 24, 2024

When one OnePlus 10 Pro (review) owner visited the service center, he claimed that the company was charging Rs 42,000 to replace the motherboard, which may be more than the price of the phone in some cases. Another user said that their OnePlus 9 went dead after a software update and that the service center was asking for Rs 27,000 for motherboard.

While it is still unclear why so many OnePlus 9 and OnePlus 10 Pro are suddenly going dead, speculations suggest that the problem surfaced after a recent software update.

OnePlus has had a good track record when it comes to quality check, but this is not the first time users are experiencing such problems. In August last year, the company declared a lifetime warranty for users who were affected by the infamous green line issue. The company had then said that it will replace the displays on affected phones free of cost.